Terms & Conditions

1. Company Information

AERLØ operates an online retail store offering products for sale to customers in the United Kingdom.

Business Name: AERLØ
Email: support@aerlo.com

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian
  • You are legally capable of entering into a binding contract under UK law

3. Products and Product Information

  • We make every effort to ensure that product descriptions, images, and information are accurate
  • Images are for illustrative purposes only and colours or details may vary slightly
  • We reserve the right to update, modify, or discontinue products at any time without prior notice

4. Prices and Payment

  • All prices are displayed in GBP (£) and include VAT where applicable
  • Delivery costs are shown separately at checkout before you complete your order
  • We reserve the right to correct pricing or typographical errors
  • Payment must be made in full before an order is accepted
  • Accepted payment methods are displayed at checkout

5. Order Acceptance

  • Submitting an order constitutes an offer to purchase
  • An order is only accepted once you receive an order confirmation email
  • We reserve the right to refuse or cancel any order for any legitimate reason, including stock availability or suspected fraud

6. Delivery

  • Estimated delivery times are provided for guidance only and are not guaranteed
  • We are not responsible for delays caused by events outside our reasonable control, including carrier delays or customs processing
  • Risk of loss passes to you upon delivery to the address provided
  • You are responsible for ensuring your delivery details are accurate

7. Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel:

  • You must notify us in writing within 14 days of delivery
  • You then have a further 14 days to return the goods
  • Returned items must be unused, in original condition, and original packaging where possible

You are responsible for return postage costs unless the item is faulty or incorrect.

8. Refunds

  • Refunds will be processed within 14 days of receiving the returned goods or proof of return
  • Refunds will be issued using the original payment method
  • Original delivery charges will be refunded (excluding any premium delivery options), in accordance with UK law

9. Faulty or Incorrect Goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

If goods are faulty or incorrect:

  • You may be entitled to a repair, replacement, or refund
  • If a fault is identified within 30 days of delivery, you may be entitled to a full refund
  • Please contact us as soon as possible with details of the issue

10. Exceptions to the Right to Cancel

The right to cancel does not apply to:

  • Goods made to your specifications or personalised items
  • Sealed goods that are not suitable for return due to health or hygiene reasons, once unsealed

11. Intellectual Property

All content on this website, including text, images, graphics, logos, and design, is the property of AERLØ or its licensors and is protected by UK intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our prior written consent.

12. Website Use

You agree not to:

  • Use our website for unlawful purposes
  • Attempt to interfere with the website’s security or operation
  • Submit false or misleading information

13. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any matter which cannot be limited or excluded under UK law

Subject to the above, our liability is limited to the total amount paid for the goods purchased.

14. Disclaimer

  • Products are provided "as available"
  • We do not exclude any warranties that cannot be excluded under UK law

15. Privacy and Data Protection

Your personal data is handled in accordance with UK GDPR and our Privacy Policy, which forms part of these Terms.

16. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We may update these Terms from time to time. Any changes will take effect once posted on our website.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@aerlo.com

By using our website or placing an order with AERLØ, you confirm that you have read, understood, and agreed to these Terms and Conditions.